Very kind and helpful people who even gave me a coffee while I waited. Flexible helpful. We have used Big Yellow Victoria Villas many times over the last fifteen years. This place rocks for storage.
English
English
Located at Victoria Villas, Lower Mortlake Road, the Big Yellow Self Storage self storage site in Richmond offers a total of 18 unique storage unit types for rent. All available units at this location are listed below. The average unit measures 114 ft² in area and 969 ft³ in volume.
.png)
.png)
This facility offers various features to make renting storage as comfortable and secure as possible. The features are stated below.
Very kind and helpful people who even gave me a coffee while I waited. Flexible helpful. We have used Big Yellow Victoria Villas many times over the last fifteen years. This place rocks for storage.
Paul and Michael were both very helpful and patient providing all information we needed and Paul very kindly helped sort all the paperwork on-site to get us set up, showing us the facilities and answering all our questions and gave some valuable advice/tips. The facilities are easy to reach and access with friendly service. So far all good!
Excellent storage space. Mia and Paul make a great team. They were welcoming and helpful. Thanks Big Yellow!
Outstanding Service from Michael and Mia at Big Yellow Storage! I couldn’t be more impressed with the exceptional customer service I received from Michael and Mia at Big Yellow Storage. From the moment I walked in, they were friendly, professional, and incredibly helpful. Michael made the whole process smooth and stress-free, explaining everything clearly and helping me find the perfect storage unit for my needs. Mia was equally fantastic, efficient, and went the extra mile to ensure I had all the packing materials and info I needed. They both showed genuine care and attention to detail, and it’s clear they take real pride in what they do. The facility itself is clean, secure, and well-organized—but it’s the people that make it stand out. Thanks again, Michael and Mia—you made a potentially stressful move feel stress free and easy and even enjoyable! Highly recommend Big Yellow Storage and especially this amazing team!
Below are other storage locations from Big Yellow Self Storage near Richmond. Useful if you'd prefer to rent elsewhere or want to compare multiple options.
Big Yellow Self Storage is one of the UK’s leading self storage companies, operating over 110 modern storage facilities across the country. Founded in 1998, the group also includes the Armadillo Self Storage brand and employs more than 450 people. Big Yellow is listed on the FTSE 250 and is widely recognised for its customer service standards and workplace culture. Their storage centres provide secure, flexible space for households, students and businesses during key life and work transitions.
Big Yellow focuses on creating an easy, people-first storage experience supported by a well-trained team. Their values emphasise customer care, sustainability and community involvement. The company aims to operate responsibly, invest in renewable energy initiatives and support charities through the Big Yellow Foundation, which helps organisations working with vulnerable individuals and groups.
Big Yellow offers clean, modern and flexible storage units suitable for short- or long-term use. Units range from small lockers to large rooms, allowing customers to store personal items, furniture, business stock or equipment. Many businesses use Big Yellow for distribution, space management or as a flexible work area without long leases or business rates. Their centres are located in highly accessible areas and supported by an advanced online platform.
Security is a core priority across all Big Yellow stores. Every unit is individually alarmed, and customers access the facility using a unique PIN code. Centres feature 24-hour monitored CCTV, perimeter fencing, electronic security gates and fire and smoke detection systems. Out-of-hours monitoring is managed by an external security company with mobile patrol callout capability. Staff are present on site seven days a week during trading hours to support customers and ensure safety procedures are followed.
Big Yellow’s store teams assist customers with choosing unit sizes, organising contents protection and navigating the storage process. They provide guidance for both personal and business users, and their National Customers team offers centralised support for companies operating multiple units nationwide.
The company integrates environmental responsibility into its operations. Many centres generate electricity through rooftop solar panels, use LED lighting to reduce energy consumption and incorporate sustainable building practices. Big Yellow continues to invest in technologies and systems that lower carbon impact and support long-term environmental goals.
Big Yellow supports local charities and community organisations through free storage donations, fundraising initiatives and partnerships. The Big Yellow Foundation focuses on helping charities that provide employment pathways for people facing barriers such as disability, refugee status, previous offending or vulnerable circumstances.
Big Yellow works closely with the UK Self Storage Association, police and fire authorities to ensure that all facilities meet or exceed national safety regulations. Fire prevention, prohibited-goods policies and insurance requirements are key parts of their operational standards. Customers must provide their own padlock and maintain appropriate contents protection for stored goods.
© 2026 The Storage Scanner, all rights reserved