Pickup & Delivery Storage by Boxie24 in Berlin

Benjamin & Marie Amélie

5

The Customer service was helpful and reactive to our questions before signing the contract. The pick up at ground floor went very well, staff is efficient and nice.

Clapping Hands

1

Please please please!!! DO NOT BE FOOLED BY FAKE POSITIVE REVIEWS.This places has created more problems than bringing solutions.They took my belongings to another STATE, I mean STATE, not just another location in the city.Their employers will slander you for things that you never approved or said. Moreover will INSULT you on the phone.Will not compensate for the broken stuff that they BROKE. And will act like little children while moving your stuff in very reckless way.There are also news on the media that many STEALING took place in their other locations such as Holland or New York. Check reddit for TRUE reviews. STAY AWAY FROM THIS BUSINESS!!!! IF YOU CARE ABOUT YOUR PRIVATE STUFF.

Taner Metin

1

I’ve been using Boxie24 for about five months, and I honestly wish I never had. At first, they practically begged me to choose them, promising everything — convenient access, a Berlin storage location, and even free pickup. Sounded great, right? Well… every single one of those promises turned out to be false.I signed a contract specifically for storage in Berlin, and the contract clearly says Berlin everywhere — not Wustermark, which is actually in Brandenburg. Despite that, I later discovered that my belongings had been moved to Wustermark without my consent. That’s a clear breach of contract.When I confronted them, they tried to blame me, claiming I had agreed to it and even said they had a voice recording to prove it. I’ve since listened to that recording — and it completely supports me. I clearly reject their Wustermark offer and hang up. I only approved once they sent me an offer for Berlin storage, exactly as written in the contract. Their claim is pure nonsense.After five months of dealing with them, it’s only gotten worse. Boxie24 now wants to charge 15€ for every visit to my storage — a fee that was never mentioned or written anywhere in the contract. On top of that, they’re now threatening to put my belongings on the street if I don’t remove them by their arbitrary deadline, even though the contract is still active and I haven’t breached any terms.And their so-called “secure storage”? It’s actually just an open warehouse with no individual, locked rooms — anyone can walk through. Yet they charge 40€ a month for this so-called “secure” space.This company has been a nightmare from start to finish: broken promises, hidden fees, lies, and intimidation tactics. What started as a friendly pitch has turned into one of the worst service experiences I’ve had in years.TL;DR: Been with Boxie24 for 5 months. They promised Berlin storage + free pickup, secretly moved my stuff to Brandenburg, lied about consent, added surprise visit fees, and now threaten to dump my belongings. Their “secure storage” is just an open warehouse. Avoid Boxie24 at all costs.

Kathryn Healy

5

Boxie have been an exceptional company to work with. We stored items with them for over 12 months. They were returned to our apartment in perfect condition promptly when we ended the contract. Their communication was absolutely faultless at all times. I thoroughly recommend them!