Alquiler de trasteros en Madrid (Calle De Canillas, 99)

ISABEL LOPEZ DE ZARATE

1

El centro estaba bien, mi doctor (que es el coordinador) es una persona muy amable y siempre dispuesta. El principal problema es que el techo del centro de salud se cayó hace tres años y nos trasladaron provisionalmente al de Baviera, que está en el Distrito de La Guindalera/Salamanca, que no es el nuestro. A día de hoy aún no sabemos cuándo lo van a reabrir pero en nuestro distrito hemos perdido un servicio que era esencial. Pongo un uno por eso, por la falta de comunicación de la Comunidad pero no por el servicio que daban con el que estoy conforme.

Andrea Sánchez Ongil

1

My GP and the nurse were excellent. But both times I've been there, the reception staff have been incredibly unpleasant. Today's receptionist was downright rude, muttering to herself as if I couldn't hear her. I've never been treated so badly anywhere in my life. I understand that when you're dealing with the public, you have to put up with a lot of idiots, but I was polite, and it was only my second time there. I'm not from this region, and things don't work the same way here. It's normal to ask questions or get confused about something. Anyway, I thought it was a disgrace.

Mari Carmen Moral

3

The doctors and nurses are very good, but the reception staff leaves much to be desired. It's practically impossible to get through on the phone.On another note, my father's wallet, along with his health insurance card, was stolen a month ago. He went to request a replacement because he only had a couple of days' worth of medication left. The reception staff's response was: "Well, he'll have to pay for the medicine himself." They finally gave him an appointment with his doctor, and she explained (already a bit annoyed) that he could download the app for the virtual health insurance card. I went to reception myself to request the code to verify his identity, but they told me he should have gone there himself and only gave it to me reluctantly.I think this is something they should have informed him about at reception from the beginning, instead of making an 80-year-old man make several unnecessary trips...

Elena García Sanz

1

The patient service is appalling. When I requested that medication be activated on my electronic prescribing card, I was told it would take three days to assign it to a doctor because they were overwhelmed with activating medications for other patients. Since I'm going on vacation outside my region, the solution they suggested to avoid problems when trying to get the medication at a pharmacy outside Madrid was to overload the healthcare system by requesting the "displaced patient" service at my vacation destination. Fantastic.