Self storage at Brownhills Road, Tunstall

Charalampos Ladas

3

Very good, but at the end it was honestly a real struggle.. To start with the positives, their storages are very clean and professional-looking. I have used their services two separate times as I was quite satisfied with their prices and the overall easiness of booking with them. Having said that, the second time I used their services everything went smoothly until it was time for me to leave. I gave them the two weeks notice that they required, but I never heard back from them to let me know that everything had been settled and that my contract had ended, so I gave them a call. They claimed that they checked my storage and it hadn't been emptied (even though I emptied it in October) so I would have to pay a fee. After a very tiring conversation of me trying to explain to them that if what they're saying is true then they have a security breach as someone else is using my previous storage (and them almost completely ignoring my point and only caring about the fee), we finally landed on the same page, meaning that I do not owe anything. Fast forward to today, I open my bank account and I see that I have been automatically charged a monthly instalment from them even though I am not even using the storage anymore (since early October) and also considering the fact that when our previous phone call ended, they said that they would terminate my contract "without me needing to pay any fees". After speaking to them on the phone again, they assured me that this new charge is going to be refunded (which at least, is something), but this whole final experience with them has left a very bitter feeling from a company that I would otherwise suggest without a second thought. Quite disappointed, as I was really satisfied with them up to this point.

Sonya Maxfield

5

We were recommended UK Storage by a friend and were really impressed. We needed somewhere to store our sons belonging over the summer while he was home between university housing, and it was perfect. The units are immaculate, well lit and sign posted throughout. Flatbed trolleys are available so need to carry anything. The units are available in different sizes so you'll never have to pay more than the size you need. The customer service both over the phone and via email was instant, helpful, friendly and accommodating, nothing was too much bother. Its a weight of our minds knowing we already have next years storage sorted, we wouldn't use anywhere else.

Glenn Cox

5

Excellent friendly service, units are very clean and tidy, easy drive-up access to the front doors with trolleys/lifts available to move items easily and smoothly. Fully secure. First time I've ever needed to use a Storage facility and can highly recommend.

Giovanna Lancaster

5

When I required storage for a few months while moving house and my new property not been ready i had no idea who to use. I had asked various companies for quotes but felt they were all too expensive then unexpectedly I had a call from Uk Storage. The gentleman on the phone was so polite and friendly i excepted his offer of a quote. Included in this quote was an offer of 3 months half price storage which in all honesty swayed my decision to use them. Although the area they were based in isn’t an area I would usually choose to store my belongings i asked many questions and was happy that there would be 24 hour camera surveillance and someone to answer the phone 24 hours a day and several doors which needed a passcode number to enter before you where even able to enter the units. On viewing the storage facilities I was genuinely surprised at how clean and welcoming it was as well as been on a busy retail park. The storage units themselves were extremely clean and secure and although i was placed on the first floor there was a lift to transport my items. The payment is taken by direct debt every 28 days and if you have paid for your final month but only require it for less days they will refund the days not used that month. Above all the most important factor I experienced was every member of the team I spoke to at any time of day or evening were extremely polite, helpful and a credit to there company.