Self storage at Calle Londres, Las Rozas De Madrid

Vanesa Rodríguez Martinez

5

I've been working with them for 10 years and I only have incredible things to say about their attention, service, care, and patience with my things. Whenever I need to store or keep something, whether for storage or for a trip, I'll never hesitate to choose them! Thank you for everything 🙏🏼

F. love

2

I called and a guy named Álvaro answered. I asked for Gorka because I'd called a month and a half ago and told him I wanted to store my things by October (Gorka was super nice). In fact, he told me to ask for him when I called, which I thought was great. I called again and this Álvaro guy answered and told me Gorka wasn't there and that I'd never hear from him again. So I asked for the same quote I'd requested a month and a half ago, and I saw the price was still the same, but the shipping cost was higher than what I'd been told. I explained that this wasn't what I'd been told, and asked what had changed. He said he highly doubted they'd told me that. I told him if he wanted, he could give me his email address and I'd send him the recorded conversation, since I'd recorded it precisely so I wouldn't forget the details. He just laughed. Anyway, I don't know what he's laughing about, but I tell him it's annoying when you're trying to tell him something and he thinks I'm lying, that I have no need to. Well, he finally says goodbye and hangs up on me, and I hadn't even finished talking. Because I asked for Gorka... Because when you find someone who speaks to you politely, you obviously don't want to be answered by someone else who, look what happens. This rude Álvaro, I don't know what he's doing answering the phone.

Airam Falcón Valido

3

I've been a customer of Espacio Flexible for several moves and it's always been great (the price, the service, and the staff's attitude), but unfortunately, this last time wasn't the case. The price and service were great again, but the way I was treated by one of the movers (I think his name is Alberto) was unacceptable. In my opinion, he was rude, and I think that's unacceptable for someone who works with the public.