Opslagruimte huren: Nieuwegein (Ravenswade 1C)

J S H (John)

1

⭐☆☆☆☆ (1/5)Very disappointing experience. A simple process was made far more complicated than it needed to be. The information is inconsistent—one part of the website says one thing, while emails say something different, which creates unnecessary confusion and misunderstandings.When I contacted customer support for clarification, the experience was even more disappointing. The representative was unprofessional and, instead of focusing on helping, talked about having a difficult day. As a customer, I expect clear information and professional support, regardless of internal circumstances.My advice to Shurgard is to first improve customer support and make sure all information is consistent across the website and emails. Customers should not have to guess which information is correct.

OVUNDAH ISAAC-DOKUBO

1

Poor customer experience at the weekends, and lack of proper description of location on the app.

Marianna

5

I had an excellent experience with Shurgard Nieuwegein, and especially with Britney, who assisted me throughout the information and selection process.She was incredibly helpful, patient, and professional, she explained everything clearly, answered all my questions, and made the entire process of choosing and setting up my storage unit smooth and stress-free.Her friendly and proactive approach truly made a difference. I couldn’t have asked for better support. Thank you Britney!!Highly recommended!

Teodor Georgiev

5

Great service. They are always helpful and nice. Highly recommended