Self Storage van Shurgard in Amsterdam

Jasmine

5

Everything was so smooth, Cynthia and Suzanne were so helpful and kind, even showed me something to help me understand better what i am paying for! Highly recommended

Victoria Tabernilla

5

Tamas and Mihail were so very kind helping me with signing my new contract and getting me sorted! Very quick, all rounded confirmation to cover all bases. Incredibly helpful and kind :)

Jan-Hindrik Dekens

5

Wanted to rent a box at the Contactweg location. Tamas was a great help! Very thorough and thoughtful. We found exactly what we needed thanks to him.

Daniel Nordström

1

I think I need to share my awful Shurgard Sloterdijk experience. A few months back I was informed by e-mail that I need to move to a different storage unit within their complex. I contacted them by telephone to ask how this should be arranged. I was told by the agent that I need to go to the office on Transformatorweg and they will sort it out. I left work early in order to reach the office before closing time. This turned out to be a useless visit since their only information was that they can not help, since this is handled by a special team and they have all left for the day. They assured me that someone would contact me to sort this out. This is where I lost my first 2 hours wasted on something Shurgard asked me to do. When I had not heard anything I contacted Shurgard myself multiple times. Everytime I was told that someone would contact me either the same day or the next day from this special team. I did not hear anything for a couple of days. After multiple calls I was finally given a new unit number. (How hard can it be.) With the new unit number I went to the complex only to realise that I was not able to find the new unit. After approximately 30 minutes I decided to leave but I needed to use the wash room before I left. To my surprise, out of nowhere, there were suddenly signs indicating the right numbering range. To my even bigger surprise this unit was already in use by someone else. This was the second 2 hours I wasted on incorrect information from Shurgard. Not to mention the time I have spent on the phone trying to get a hold of someone. This time I sent an e-mail with photos of the locked unit and missing signs. Then I actually got contacted with yet another unit number. By now I did not expect it to work, but the new unit was actually free and I could move. You would by now expect the story to end..... but no, Shurgard can still mess it up. Today I got an e-mail informing me that I have not vacated my unit! The number of the unit was the one I was asked to move to! I again tried to call Shurgard only to be informed that they can not help because they are from the wrong complex but someone will call during the day! Well, I am still waiting, again!!