Location de self-stockage à Marseille (1 Boulevard De La Cartonnerie)

Margarita Rodriguez

5

Excellent customer service, thank you to Carole who helped us throughout. I highly recommend them!

Jean Bon

5

I went there to help a friend move, it was cool, we had a lot of fun carrying each other around.

PVC Marbre

1

As an Annexx East customer for several months, I have always had an excellent experience with Annexx, thanks to a competent and available staff whose professionalism deserves recognition.However, my experience with the new employee, Mr. Quentin, from the Marseille East 13011 branch, has been disastrous. His attitude is the complete opposite of the expected quality standards. Let me explain:First, Quentin is very rarely present on-site despite the posted opening hours, which translates into near-constant unavailability and leaves many requests unanswered.Quentin never seeks solutions but, on the contrary, creates constant dead ends.His behavior is rude and dismissive, giving the impression that the customer is a nuisance rather than being helped.His answers are incomplete, vague, or completely irrelevant to the request, reflecting a blatant lack of professionalism. Responses often arrive at the very last minute, leaving the customer waiting for the next opening.He also takes it upon himself to take unilateral actions to the detriment of the customer without even consulting them (for example, mentioning calls by email that never actually happened).This way of treating customers is unacceptable and unworthy of Annexx's image, which until now has been distinguished by its professionalism and reliability. Such an attitude is not only discouraging, but it is also damaging to the company's reputation.As a loyal Annexx customer for over a year, having rented two large storage units, I can say this clearly: it is this type of misconduct that pushes customers like myself to work with competitors who are more respectful of their clients.It is imperative that management take immediate action to ensure that this type of behavior is no longer tolerated. I will make sure that this feedback reaches the relevant authorities so that the seriousness of the situation is fully acknowledged.

Thomas

1

Beware, it's a huge scam!!! No payment has been taken, yet they charge us for an extra padlock every month for late payment, and each time they tell us it's a technical problem!!!When we try to settle our account, the payment is refused on their website.If you want to get your money stolen, go ahead and try them without hesitation!!!They're scammers!!!