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Complicated cancellation, no willingness to engage in dialogue Customer since July 2026 (storage unit at the Morangis branch). The service and access to the unit were adequate on a daily basis, but my cancellation experience was very disappointing.I sent my notice on August 26th for a departure on September 9th. Shurgard invoked a notice period clause linked to the billing date, resulting in an additional month's charge. I contested this point in writing, with specific arguments, but I received no written explanation: only a phone call where I was simply told again that I had to pay, without any consideration of my objection, and with a brief mention of a debt collection agency in case of non-payment.What struck me most was the complete lack of willingness to engage in dialogue or to consider a customer disagreement, even one that was argued in writing. A business relationship that ends like this, without a written response or any openness to discussion, leaves a bitter taste after several months of contract. I recommend carefully reading the notice period conditions before signing, and prioritizing written communication from the first disagreement.
