Self storage at Unit A, Taurus, Peterley Road, Horspath Estate, Oxford

Julia Goodhead

5

I have had an amazing experience with Big Yellow moving from abroad to Oxfordshire. I worked with James who went above and beyond to get me set up with a storage unit on short notice. The staff have always been incredibly helpful and friendly! I would highly recommend going with Big Yellow.

Ayomi

2

I’ve used big yellow twice now over the past year and they’ve been excellent, customer service is always very helpful and polite. I recently spoke to James and he was very kind and reassured me about any concerns I had. He explained everything in simple yet straightforward terms helping us reach a conclusion.UPDATE:I clearly spoke too soon. I would not use this company again. I had a Direct Debit issue which the staff told me to resolve with my bank. I contacted my bank exactly as instructed and they confirmed they could not see any evidence of a failed or returned Direct Debit. Despite this, I continued receiving emails claiming my payment was overdue and directing me to make payment again as well as adding additional fees on top of the original payment.I eventually paid by bank transfer to resolve the situation, yet I was still receiving payment requests afterwards. Throughout this process I felt like my messages with customer service were not being read properly as I repeatedly had to explain the same facts without receiving a response that addressed my concerns.Customer service should investigate a customer’s account before sending payment demands or providing generic responses. The lack of communication and accountability made what should have been a straightforward process unnecessarily stressful, especially while I was abroad.UPDATE 2:The store manager contacted me personally and took the time to investigate the matter thoroughly. He explained what had gone wrong, acknowledged that the issue had not been handled as it should have been, apologised sincerely and offered a goodwill gesture. I genuinely appreciate the time he took to resolve the complaint and the professionalism he showed throughout.That said, the situation should never have reached this point. Had I simply accepted the original explanations instead of questioning them and contacting my bank, I would have been left paying fees that arose because of an internal error. I also received repeated payment demands and spent part of my holiday chasing an issue that ultimately wasn’t my fault.Mistakes can happen and I appreciate that Big Yellow took responsibility once the matter reached management. My hope is that this experience leads to improvements so that future customers don’t have to spend time proving an error that originates within the company’s own processes.

Iveworkedoutallthelies

5

Really easy to book a unit on line and all the staff were great and really helpful. All prices and costs of anything else that would be added were communicated up front so I knew what it was going to cost from the start. Was called as soon as I reserved my unit and online check in was easy. Great discount also was an added bonus. Lots of different size units available. Would definitely recommend. Thanks again BYSS.

Steve Tew

5

I used Big Yellow Storage in Oxford for five months and can honestly say the entire experience was excellent from start to finish.From the moment I first arrived, Darren was incredibly welcoming, professional and helpful, taking the time to explain everything clearly and making the whole process straightforward and stress-free. Throughout my time there, both Mark and James were consistently outstanding — always professional, approachable and genuinely willing to help whenever needed.The customer service from the whole team was exceptional. Nothing ever seemed too much trouble, and it was clear they genuinely cared about providing a great experience for their customers.The facility itself was clean, secure, well organised and very easy to access, which made storing my belongings completely hassle-free.I would have absolutely no hesitation in recommending Big Yellow Storage Oxford to friends, family and business colleagues, and I would definitely use them again in the future.