Self storage at Unit 16 Quorn Way, Grafton Street Industrial Estate, Northampton

Modeline Sitauze

5

Lesley at Riverside was very patient and helpful today. Gave very detailed information and showed the facilities. He was very polite and very professional. Storage fees reasonable and the facility is secure.

Terry Greene

5

Lesley services were very super, perfect service as they helped me with my storage needs

Pippa Birtwistle

5

Emma was extremely patient we got through to the relevant person , although this was hard work as the person on the other side of the phone didn’t have a clue. Emma explained what we needed with a smile on her face. Thank you for your help today.

Fiona

1

Our experience with Shurgard Northampton Riverside has been extremely poor and deeply frustrating.We have had a unit here for years, and wanting to move to a unit that did not have shelving we called up to see if this was possible. We were quoted a specific price over the phone for a unit by Flo before visiting the site. Based on that price, we attended the store and signed the contract with Flo, which clearly reflected the exact amount we had been quoted on the phone. We relied on this information in good faith.However, after signing, Shurgard began invoicing over £200 more than the agreed contract amount per month — despite the fact that the contract they issued and we signed shows the quoted price in writing. This is not a misunderstanding; it is a clear discrepancy between what was agreed and what they are now demanding.We began disputing this on the 6th November, when we provided the signed contract via email we were ignored, and after numerous chasing we received a response a month later advising we are not entitled to the new rate. As they were taking so long to respond to our emails we stopped the direct debit payments being taken while we disputed the incorrect price. The store manager Eugene then responded on the 9th January advising that we either pay or terminate the contract and that he has blocked our access to the unit and over‑locked it, preventing us from accessing our own belongings during an active, legitimate dispute. This behaviour is both unreasonable and unprofessional.We sent a formal written complaint on the 9th January, outlining the evidence, the contract amount, and the timeline — yet we have received no response whatsoever. No acknowledgment. No investigation. No attempt at resolution.The combination of: - Misrepresenting prices, - Attempting to charge above the contracted amount, - Blocking access during a dispute, and - Ignoring a formal complaint,is completely unacceptable and raises serious concerns about customer treatment and business practices.Based on our experience, we absolutely cannot recommend Shurgard Northampton Riverside.