Rent self storage from CityVarasto

A.T. Niiranen

5

Very easy to rent and really clean premises in Kirri warehouse.

Henkka

1

If you want the worst service in Kouvola, head here. Outdated soft drinks and candies are kept on sale at full price. Postal services are used when the employee feels like it and they claim that such services have never existed here, even though a couple of weeks ago they were still able to post packages. The slogan "Business is fast and convenient" really doesn't apply to this scumbag. Shame on the entire chain.

Harri Heinonen

1

I booked both a van and a storage unit through City Warehouse. I didn't notice an ongoing offer that would be available if you booked both through them, and it wasn't mentioned. I noticed the offer when I went to the warehouse and sent an email. I was eventually promised "a refund (with a promo code) when renting the next van or storage unit". No validity period was given for using this. 6 months later I was rebooking both the storage unit and the van and tried to use the code given. The code didn't work/wasn't valid. I immediately reported that I couldn't use the promised code when booking and that for this reason I was taking the booking on an invoice, assuming that the discount could still be added to the invoice. I received an email that the matter was being investigated. There was no response for a few days, so I asked about it again. In the end, after having to write the same things repeatedly, the matter was just "under investigation". Finally, I got a response that the refund could no longer be added to the invoice but that the matter was "still under investigation". Finally, I got a response that they could give a new "10€ refund for the next reservation, valid for 1 month".In addition, this second time, the car I had reserved was not even there when I picked it up. I was not informed of any change in the car. I had to contact customer service about the matter myself by phone, which was not a free call either.I would not have given this even one star, but I could not have left feedback without it.I definitely will not recommend city storage/escape door in the future.

Oleg Murinskii

5

Convenient location, own outside parking and covered drive-in load area, easy to use web site.