Lagerraum mieten in Karlsruhe (Sophienstraße 15-17)

Emilio Arellano

5

Clean storage areas, uncomplicated booking process!

L

5

I'm completely satisfied! The Storebox is centrally located, well-lit, and easily accessible at all times. Storing the items was quick and easy, and everything seems secure and well-maintained. Highly recommended!

Emely

1

I absolutely cannot recommend Storebox. For one thing, it's simply overpriced. Furthermore, it's incredibly customer-unfriendly.Driving a Sprinter van into the parking lot is extremely difficult. The entrance is incredibly narrow (there's a school opposite, so children are constantly running in the street), and if you're unlucky, they'll put out trash cans on the very day you want to unload your furniture, forcing you to maneuver through the entrance with millimeter precision.The furniture then has to be carried up a narrow staircase, which barely fits, if at all. If you somehow manage that, you still have to navigate around a ladder, which is, of course, built right into the middle of the walkway. With wardrobes and other furniture, it's practically impossible.There is an elevator, but even after calling ahead, you're not allowed to use it.The management is also terrible. I set up a SEPA direct debit. When the rent was increased, the lower amount was debited. I then received a payment reminder. I responded several times, stating that the SEPA direct debit was in place and submitting the necessary documentation. I was then told that everything would be sorted out. Then, suddenly, another reminder arrived. This went back and forth several times until my compartment was simply blocked for four days. I complained to the manager, and access was then restored. However, I received neither an apology nor compensation.

Jasmin G

3

The storage unit itself is clean, spacious, and well-lit, with parking spaces right outside.However (and this is a big but):- I couldn't open the first unit I booked. Support was either unreachable or unable to help me; they told me to book another unit and cancel the first one.- I did that, and the second unit opened, but it costs twice as much, and Storebox made no attempt to accommodate me.I find €250 extremely expensive for a basic storage unit with absolutely no support or assistance in case of emergency. Especially since customer service is incredibly slow.